Support

Compeso Support

We are available for you by telephone at the following times:

Monday – Thursday9am – 10:30 pm
Friday 9 am – 0:30 am
Saturday and before a nationwide holiday 11am – 00:30 am
Sunday and public holidays 11 am – 10:30 pm

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Support

How can we help you?

Current information on WinTICKET Version 9 for fiscalization in Germany:

Since January 1, 2020, only POS systems that fully comply with the requirements of Section 146a AO may be placed on the market in Germany. In addition to the individual recording of all business transactions and receipt output (both possible with WinTICKET versions 7.20 and 8), this also includes the connection of a certified technical security device (TSE) in accordance with the German Cash Register Security Ordinance (KassenSichV). Since such a connection option is only available from WinTICKET version 9, we have only been offering this version for download in Germany since January 1, 2020.

The obligation to issue receipts, which came into force with fiscalization on 01.01.2020, is not affected by the non-objection rule and has therefore been in force since 01 January 2020. You can find instructions on how to activate automatic receipt printing in our YouTube tutorials:

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Further information is also available from the German Association for Cash Register and Accounting System Technology (DFKA):
To the DFKA

How to Update ?

COMPESO WinTICKET update manual:

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If you need help with the update, please feel free to contact us.