Customer and Transaction Management
All your guests and transactions at a glance
When a guest calls, your team has the answer and does not have to go searching. Master data, cards, consents and transactions: all immediately in view. The time that used to disappear into tabs and systems now goes into what matters – helping the guest quickly and competently.
For teams that maintain customer data and check bookings
For cinema operators and teams who maintain customer data, check cards and handle bookings in support day to day.
Customer service
Find a guest or a transaction, check a card, give information – without switching between lists.
Front-of-house management
Cancellations, partial cancellations and permissions in view. Corrections run under control.
Administration
Keep customer data, consents and transactions traceable.
Follow up enquiries easily
No guest likes waiting. With a clear overview your team filters guests and transactions in seconds – finds the purchase, understands what happened and resolves the request. Quick answers for the guest and less effort for your team.
- Customer data in one screen, cards in the next
- The booking only found after a long search
- Blocking and expiry notices noticed too late
- An incorrect refund despite a service already redeemed
- A search by name or card number leads straight to the record
- Cards with blocking and expiry notices visible immediately
- The matching booking opened straight from the transaction list
- Services already redeemed protect against an incorrect refund
From the transaction to the refund
Our customer and transaction management brings together what your team needs in a service situation: customer data, cards, consents, bookings, receipts and cancellation workflows.
Find the record
Search by name, address, login or card number – straight to the right record.
Everything in one place
Customer, cards, reservations, balance, blocks, expiry and consents.
Straight from the list
Transactions for the workstation or the whole venue, with filters for finding them again.
Guided & checked
Full or partial cancellation and refund – guided by permissions, status and fiscal rules.
Customer, cards and transactions at a glance
Search once, find everything
Your team searches by customer data or card number and lands on the right customer. From there, cards, balances, reservation rules and consents all hang on the same guest. Blocks and expired cards are shown directly.
- Search by name, address, login or card number
- Overview with customer, cards, reservations and balance
- A warning for blocked or expired cards
- Reservation rules and consents visible on the customer
GDPR actions on the record
Markers on the customer
Protect and anonymise guest data
Your guests’ data protected at all times
Information requests and anonymisation can be called up directly on the customer and secured through permissions. Marketing and contact markers are maintained, and verification and the reservation blacklist can be managed on the customer.
- GDPR information request and anonymisation directly on the record, permission-bound
- Marketing marker, contact marker, verification and reservation blacklist all maintainable
- Export of customer data for legitimate purposes; storage compliant with data protection
Find, open and evidence every booking
Whether a single till or the whole cinema – your team has every booking in view. A filter by period, customer or transaction number, and the transaction you are looking for is found. One click opens the booking with all its line entries.
Filtered quickly
A list per workstation or for the whole cinema – by day, period or transaction number.
Reprint a receipt
Find a receipt by transaction number and issue it again – for older bookings too.
Fiscally traceable
The fiscal status is visible per booking, with subsequent fiscalization possible.
A whole transaction or just part of it
If a complete booking has to be cancelled, your team does that straight from the transaction list – regardless of which till was used. If only part needs correcting, the rest stays untouched. Whether a ticket, a retail item, a gift card or a product order.
Would you like your transactions to be clear and traceable?
Let’s talk – every cinema is different. Together we will find the right solution.
What does our customer and transaction management offer
Part of one system
Customer, cards, bookings and fiscalization work together. Your team does not switch between isolated tools, but works on the same data.
Permissions that match the role
Card actions, cancellations and data protection functions are bound to permissions. Everyone on the team can do exactly what their job requires.
Safety in the workflow
Status, fiscal, gift card and reward checks protect against unsafe refunds. Consents are maintained and stored clearly.
Developed further through cinemas and our team
Customer management and the transaction workflows are maintained and extended continuously. Feedback from our customers and ideas from our team feed directly into their further development.
From the demo to a settled workflow
We do not leave you to set up permissions, cancellation levels and data protection functions alone – we guide you step by step.
First conversation
We look at your workflows: who maintains customer data? Who cancels? Which permissions and cancellation levels do you need?
Learning by doing in the test system
Your team gets a test system and practises customer maintenance, search and cancellation calmly with real workflows.
Configuration
We set up permission groups, cancellation levels and data protection functions together for your day-to-day cinema work.
Go-live & support
We stay with you until the workflows are settled. And remain available afterwards whenever you need us.
Questions about customer and transaction management
Through the search by name, address, login or card number. The result leads straight to the record, with cards, reservations, balance, blocks and consents all in the same place.
The refund is refused when status or fiscal rules make it unsafe. Redeemed gift cards, collected retail items or admitted tickets block the cancellation. Payment, gift card and reward rules are checked before the refund.
Yes. Alongside the full cancellation via the list, a partial cancellation of individual parts is possible: tickets, retail, gift cards or product orders. If the cancellation permission is missing, it can be raised via "more permission".
GDPR information requests and anonymisation can be called up directly on the record and are permission-bound. Marketing and contact markers, verification and the reservation blacklist are maintained on the customer.
Yes. Using the transaction number, your team finds the receipt again and issues it anew – for older bookings too. The fiscal status per booking stays traceable.
Let's look together at what your cinema needs today
Every cinema is different.
That is why we do not start with a quote
but with a conversation.
From the demo to a settled workflow
We do not leave you to set up permissions, cancellation levels and data protection functions alone – we guide you step by step.
First conversation
We look at your workflows: who maintains customer data? Who cancels? Which permissions and cancellation levels do you need?
Learning by doing in the test system
Your team gets a test system and practises customer maintenance, search and cancellation calmly with real workflows.
Configuration
We set up permission groups, cancellation levels and data protection functions together for your day-to-day cinema work.
Go-live & support
We stay with you until the workflows are settled. And remain available afterwards whenever you need us.
