In-Seat Ordering
Snacks and drinks. Straight to the seat.
Your guests come to the cinema for an experience. They want to feel the film and give themselves over to it completely.
With in-seat ordering you offer your guests a premium service and create an atmosphere in which they can enjoy the film undisturbed.
At the same time you sell additional concessions: to guests already seated before the film who would rather not get up again, and to everyone your team would otherwise not reach during in-auditorium service.
For cinemas that want to give their guests a premium experience.
Whether a premium cinema, a multiplex, an arthouse with special evenings or a venue with a strong concession offer: in-seat service gives your guests an additional way to order and can help your team steer the service flow more clearly.
Service at the seat
For concepts where service in the auditorium is part of the cinema experience.
Busy service windows
For full auditoriums, short pre-show windows and handovers your team can plan for.
Online concessions
For snack and drink orders with a clear link to the ticket and the seat.
From the QR code to the seat, and from the web shop straight into the auditorium.
The guest starts the order at their seat or beforehand in the web shop. The order is linked to the ticket automatically and passed to your team for preparation.
Scan the QR code
The guest opens the order at their seat or from the advance sale.
Choose
Snacks and drinks are put together digitally.
Pay
The purchase runs within the connected digital ordering process.
Prepare
The order becomes visible in preparation.
Deliver
Auditorium, row and seat guide your team to the right place.
Plan before the film. Stay spontaneous in the auditorium.
Link it to the ticket
Guests buy tickets and add snacks and drinks from the web shop. If they choose in-seat delivery, the order goes straight into preparation when the ticket is validated and is delivered to the seat.
Order straight from the seat
Guests scan the QR code at their seat. Auditorium, row and seat number are passed to your team automatically for delivery. Ordering without the guest having to leave the auditorium. .
Cinema operators trust COMPESO
“Our guests expect variety and quality. CineOrder helps us to combine both: premium service, digital simplicity and the good feeling of having a choice.”
Florian Mäteling, Gloria Palast München
So your team knows what goes where.
In preparation, your team sees the order with the information that matters in service: item, performance, auditorium, row and seat. Orders can be prepared, marked as ready and taken to the right seat.
- Handover to the preparation counter or kitchen display
- Display of auditorium and seat information
- Docket or receipt for delivery possible
- Configurable time windows for taking orders and for delivery
Order digitally, experience it personally.
In-seat service does not replace personal contact in the cinema. It gives guests a choice: order with the team, in advance in the web shop or the app, or reorder directly in the auditorium. Service stays personal with the guest, while your team can offer an additional option.
Premium service with one more option.
At the Gloria Palast, up to 240 guests meet a premium concept with personal service within a tight service window. In-seat ordering adds one more option to that flow: ordering snacks and drinks straight from the seat or beforehand in the web shop. That can help the team prepare service better. Guests gain more freedom of choice, while personal service remains part of the experience.
More freedom of choice
Order in person, in advance or straight from the auditorium.
Calmer workflows
Pre-orders can help spread out peak times.
More concessions
Being able to order from the auditorium opens up additional concession sales.
Set up the way your cinema works.
Not every performance needs the same flow. In-seat service can be steered by auditorium, seating area and time window. That way the ordering route fits your pre-show, your counter and your team.
Auditoriums, rows and seats
Define where in-seat service is offered.
Taking orders
Define when guests can order.
Delivery
Define from when orders appear in preparation.
Different ranges
Different seating areas can show different concession offers.
Would you like to see how ordering at the seat could look in your cinema?
Let’s talk – every cinema is different. Together we will find the right solution.
From the idea to the service flow.
Understand the service concept
We look at how your guests order today: at the counter, at the seat, in advance or in a mix.
Define auditoriums and times
We check which auditoriums, rows, seats and time windows make sense for in-seat service.
Set up preparation
We clarify how orders become visible at the counter, bar or kitchen and which information your team needs.
Guide your guests
We consider where the QR code, the ordering prompt and pre-ordering become visible so guests understand the new route.
Questions about in-seat ordering from COMPESO
Yes. Guests start the order via a QR code at the seat or beforehand in the web shop. Our system links the order automatically to the ticket, performance, auditorium, row and seat.
Yes. Taking orders and delivery can be configured via time windows and the seats or auditoriums that have been released.
The order contains the items and the seat reference. It can be handed over to the preparation counter or a kitchen display; a docket or receipt for delivery is possible.
No. In-seat service is intended as an additional ordering route: order in person, plan in advance or reorder digitally in the auditorium.
Make ordering at the seat a service route that fits your cinema
Whether in advance, by QR code in the auditorium or as a complement to personal service:
Let’s look together at how our system supports your workflows.
